HMC Workbook

Lean Tools HMC Lean Philosophy Our Lean Philosophy is based on two simple concepts: Respect for People & Continuous Improvement Respect for People: Respect for Residents: Continuous Improvement: Never Settling:

This involves recognizing residents’ importance and needs. It means understanding that the residents are at the core of our business, and their satisfaction is crucial for the organization’s success. Treating residents with respect involves not only meeting their expectations but also actively seeking ways to exceed them. It is about delivering value that genuinely addresses their requirements. Respect for Teams: Respecting teams involves acknowledging the skills, expertise, and efforts of the individuals who contribute to the organization. It means creating a work environment where team members feel valued, heard, and empowered. Respecting teams also extends to recognizing the impact of their time and efforts and avoiding unnecessary burdens or non-value-added work. It implies fostering a culture of collaboration, communication, and mutual support within the organization. Integration of Concepts: Non-Value-Added Work: The respect for people principle intersects with the continuous improvement concept, particularly in the context of non-value added work. It is considered disrespectful to burden teams with tasks that do not contribute value to the residents or the organization. Integration of these concepts aligns with the continuous improvement principle, as the goal is to consistently identify and eliminate such non-value-added activities to enhance our effectiveness and optimize resources.

Continuous improvement is a fundamental principle for Project Lightyear. It is the commitment to always strive for better ways of doing things. Continuous improvement involves a mindset that rejects complacency and challenges the status quo. Even when processes seem compelling, there is always an opportunity for enhancement. It is about fostering a culture where individuals and teams are encouraged to question existing practices, identify areas for improvement, and implement changes to achieve better results. Iterative Progress: Continuous improvement is not a one-time initiative; it is an ongoing, iterative process. It involves regularly reviewing, refining, and optimizing processes. This concept aligns with the idea that the pursuit of perfection is a journey rather than a destination. It encourages learning from experiences, adapting to changes, and embracing a proactive approach to innovation. In a continuous improvement culture, mistakes are seen as opportunities to learn and grow, leading to a more resilient and adaptive organization.

Feedback Loops: Both concepts involve a feedback loop. Respecting people includes listening to residents and teams and understanding their needs and concerns. Continuous improvement relies on feedback mechanisms to identify areas that require enhancement. This process reinforces the integration of respect for people and continuous improvement as mutually reinforcing principles at HMC.

11

THIS DOCUMENT IS FOR INTERNAL USE ONLY – DO NOT COPY OR DISSEMINATE – THE INTENDED USE IS STRICTLY FOR THE INTERNAL EDUCATION OF EMPLOYEES. THE LIMITED USE OF ANY COPYRIGHTED MATERIAL IS INTENDED FOR THE FAIR USE OF ANY SUCH IMAGES AND/OR CONTENT. THIS DOCUMENT, INCLUDING THE INFORMATION CONTAINED HEREIN, IS RESTRICTED, CONFIDENTIAL, AND PROPRIETARY TO HUNT MILITARY COMMUNITIES, AND IS TO BE USED ONLY BY AND DISCLOSED ONLY TO THOSE WITHIN HUNT MILITARY COMMUNITIES WITH A NEED-TO-KNOW.